Administrate users
About the Users page
The Users feature enables you to manage users
Add a new user
1. Select Users from the
Result: You see the Users page.
2. Select the Add User button.
Result: You see the New user page.
3. Enter the new user's email address (which will serve as the username) . You can also enter a
Note: The email address must be unique (not already taken by another user account).
4. Enter the password for the user.
5. Optionally, you can assign the user to a subscriber group. Keep the default of All Groups to give the user access to all subscribers.
Note:By default, all platform users can access all subscribers. When you add a user to a subscriber group, the user can only see the subscribers in that group. This gives you control of the access that users have to subscribers on your company account.
For example, you can restrict the access of your external users, such as contractors or on-site technicians.
6. Select the check boxes next to the permissions that you want to grant, or keep the default settings.
Note:Your own user account permissions determine the:
- Actions that you can perform
- Permissions that you can assign to other users
For example, you must have the Activate a SIM permission before you can assign that permission to another user.
7. Select the Add button.
Result: The new user is created and can sign in with the credentials you set.
Tip: If you want the user to set their own password, go to the user's details and select the Reset password button after you created the user. The new user will get an email with instructions to set their new password.
Add a user to a subscriber group
By default, all platform users can access all subscribers. When you add a user to a subscriber group, the user can only see the subscribers in that group. This gives you control of the access that users have to subscribers on your company account.
For example, you can restrict the access of your external users, such as contractors or on-site technicians.
1. Select Users from the
Result: You see the Users page.
2. Select the user you want to add.
Result: The platform displays the User Information page.
3. From the Restrict to Group list, select a subscriber group.
4. Do you want to give the user access to all subscribers?
- If yes, select All Groups.
- If no, select a specific group.
5. Select the Update button to save your changes.
Result: The platform saves your changes and displays a confirmation message.
Edit a user
1. Select Users from the
Result: You see the Users page.
2. Select the user that you want to edit.
Result: The platform displays the User Information form and the user's permissions.
3. Change the user's details and permissions as required.
Note: To change the email address, enter the new address in the Username box.
4. Optionally, you can assign the user to a subscriber group. Keep the default of All Groups to give the user access to all subscribers.
Note:By default, all platform users can access all subscribers. When you add a user to a subscriber group, the user can only see the subscribers in that group. This gives you control of the access that users have to subscribers on your company account.
For example, you can restrict the access of your external users, such as contractors or on-site technicians.
5. Select the Update button.
Result: You get a confirmation message that your changes have been saved. If you changed the user's information, the user is signed out of Connectivity Management and needs to sign in again.
Reset a user's password
1. Select Users from the
Result: You see the Users page.
2. Select the user that you want to reset the password for.
Result: You see the User Information page.
3. In the Actions section, select Reset Password.
Result: You see a confirmation message that an email with a link to reset the user's password has been sent to the user's email address.
Delete a user
1. Select Users from the
Result: You see the Users page.
2. Select the user account that you want to delete.
Result: You see the User Information page.
Note: API access keys and applications are bound to the user that created them. When you delete a user, any API access keys or applications that they created will stop working.
Warning: If you select the Delete User button, the user will immediately get deleted.
3. Select the Delete User button.
Result: You get a confirmation message that the user has been signed out and deleted.
View a user's access log
The user access log lets you view the sign in attempts of a specific user. It shows the date and time, IP address and if the sign in attempt was successful.
1. Select Users from the
Result: You see the Users page.
2. Select the user account that you want to view the log for.
Result: You see the User Information page.
3. Select the User Access Logs button.
Result: You see the User Access Log.
| Column | Description |
|---|---|
| Date | Date and time when the user tried to sign in to Connectivity Management |
| Successful | Indicates whether the sign in attempt was successful, or failed |
| IP Address | The user's IP address for this sign in attempt |
Sign out all users
You can sign out all currently signed in users (including your own user) by selecting the Logout All button. This can be necessary if a user did not sign out after using the Connectivity Management on a public computer.
1. Select Users from the
Result: You see the Users page.
2. Select the Logout All button.
Result: All users are logged out